Safety Reporting

People attending sporting events need a simple way to report a safety issue when it happens.

In that situation, complexity is the enemy. The person reporting something may be standing at an event using a mobile phone. The process needs to be immediate and obvious.

Don’t build more than the problem requires.

Create a focused mobile-first reporting experience for the person raising the issue and a central management environment for the people responsible for receiving it.

A mobile-first web application through which event attendees can access a URL and submit a safety report.

Submitted reports feed into a central management dashboard where they can be viewed and managed.

“The complexity belongs behind the experience, not in front of the person trying to report something.”

The public-facing interaction is intentionally simple.

A specific operational requirement became a focused bespoke application rather than being forced into a larger generic software product.