Project
005
Type
Next-generation digital experience
Status
In development

Driveway Project

Don’t redesign the old website. Question what the website should now be.

01

The question

What should a website actually do for this business now?
02

The situation

A conventional approach could begin with Home, Services, Gallery, About and Contact. But that would begin with the format of the old solution rather than the buying journey of the customer.

03

The approach

Begin with the market and the customer’s decision.

What are people trying to understand? What questions do they ask? What creates confidence? How do they discover a supplier locally? How might AI systems increasingly influence that discovery? What would genuinely help someone visualise the end result?

Only then decide what the digital experience needs to contain.

System / processDriveway Project relationship map
  1. 01Market research
  2. 02Customer questions
  3. 03Authoritative information
  4. 04Local discovery + AI discovery
  5. 05Video + visual content
  6. 06Immersive visualisation
  7. 073D customer experience
  8. 08Decision support
  9. 09Lead generation
04

What we are building towards

  • Market research
  • Authoritative information
  • Local search discoverability
  • AI-search discoverability
  • Video
  • Immersive visualisation
  • 3D driveway / customer experience
  • Lead generation
  • Customer decision support
05

The difference

What information and experiences would genuinely help someone make this buying decision?

Instead of asking “What pages does the website need?”, the project begins with the decision the customer is trying to make.

06

Beyond the website

The website stops being merely a digital brochure. It becomes part knowledge resource, part discovery system, part visualisation tool, part customer decision environment and part lead-generation platform.

07

Outcome

This project is currently in development. No completed commercial results are implied.

Its significance is the approach itself: a conventional website requirement being reconsidered as a much richer digital customer experience.

Evolve principle

Don’t redesign the old website.Question what the website should now be.

Connected record

Where this leads

Related questions

  • Are traditional websites becoming obsolete?
  • How do you optimise for ChatGPT or Gemini recommendations?
  • What makes a website useful to AI systems?
  • Does SEO still matter?
  • What should an SME website actually do now?

Knowledge links will activate as relevant Learn material is published.

Related projects

Relevant pathway

Know something needs to change, but not exactly what?